Privacy Policy

  •  Information We Collect

    We may collect the following types of personal information:

    • Information You Provide:

      • Contact information (name, email address, phone number, shipping address)

      • Account information (username, password)

      • Order information (products purchased, order history, billing information)

      • Communication preferences (email subscriptions, marketing communications)

      • Customer service inquiries (questions, complaints)

    • Information Automatically Collected:

      • Device information (IP address, browser type, operating system, device ID)

      • Browsing behavior (pages visited, time spent on site, links clicked)

      • Location information (if you grant permission)

  •  How We Use Your Information

    We may use your personal information for the following purposes:

    • Fulfill orders and process payments

    • Communicate with you about your order, account, and customer service inquiries

    • Provide customer support

    • Improve our website and services

    • Personalize your experience on our website

    • Send you1 marketing communications (with your consent)

    • Comply with legal and regulatory obligations

  •  Data Sharing and Disclosure

    We may share your personal information with:

    • Third-party service providers (e.g., shipping companies, payment processors, marketing platforms)

    • Business partners (e.g., for joint marketing initiatives)

    • Law enforcement or regulatory authorities (as required by law)

    We may also disclose your personal information if we believe it is necessary to:

    • Protect and defend our rights and interests

    • Comply with a legal process or request

     Data Security

    We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or2 method of electronic storage is completely secure.3

  • Your Rights

    Under the Privacy Act 2020, you have the right to:

    • Access your personal information

    • Request correction of any inaccuracies

    • Object to the processing of your personal information

    • Restrict the processing of your personal information

    • Data portability (in certain circumstances)

    • Withdraw consent to the processing of your personal information

     Cookies and Similar Technologies

    We use cookies and similar technologies to collect information about your browsing behavior.5 You can control the use of cookies through your browser settings.

     Children's Privacy

    Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

     Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

  • Contact Us

    If you have any questions about this Privacy Policy, please contact us at hotcoco.scenthaus@gmail.com